How to request a PlayStation Store refund

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Get your money back as painlessly as possible

Illustration with PlayStation Store bag

Ever accidentally bought the wrong version of a game in the Android PlayStation app or found yourself given a hard copy that you already own digitally as a gift for Christmas? Returning a product can be a daunting endeavor.But you are in luck. Techvair are here to help by outlining the proper steps to take when making a refund on the PlayStation Store.

Playstation Refund Policy

All refund types have rules that must be followed in order for a product to be eligible for a refund, so below we outline each content type and how the general refund process works.

Content classification

All refund types have rules that must be followed in order for the product to be eligible for refund. So, below, we outline the types of content and how the general refund process works.

  • games and addons (Includes full game, downloadable content, in-game consumables, and season pass): You have 14 days from the date of purchase to request a refund. If you have downloaded and streamed your purchase, you will not be eligible for a refund unless there is proof that the product is defective in this particular case.
  • subscription-based service: You can request a refund within 14 days from the date of purchase, including free product trials. Note: Depending on how long you have used the subscription service, you may not be eligible for a full refund.
  • pre order: If you placed a pre-order at least 14 days before your content’s release date, you can request a refund any time before the release date. If you pre-ordered the content 14 days after the release date, you can request a refund within 14 days of the order date (if you never downloaded the content). If you receive a refund, you will also lose any pre-ordered additional content or bonuses.
  • Cancellation policy

    can be confirmed officially PlayStation Store Cancellation Policy for more is important to note Adding funds to your wallet is non-refundableWe advise you to be careful when choosing a charge.

    How to get a refund using the PlayStation app

  • Download the PlayStation app from the Google Play Store (downloads are linked in the widgets in this section).
  • Launch the PlayStation app, loginEnter your sign-in ID (email address) and password on the next screen.Tap Next. psapp-refund-1 psapp-refund-2
  • If you are using the PlayStation app for the first time, you should read the features before accessing the main page.keep tapping Next to continue. maybe later On the “Promotions and Offers” screen.Tap Next Exit setup. psapp-refund-3 psapp-refund-4
  • You should now be on the home page of the PlayStation app. Access PlayStation news, game library, PlayStation Store and more.
  • to tap setting (gear icon), scroll down to PlayStation Network and tap it. support. psapp-refund-5 psapp-refund-6
  • Then go to the PlayStation support page and tap PS Store & Refunds > Refunds > Request a PS Store refund. psapp-refund-7 psapp-refund-8
  • Choose the option appropriate for your purchase tap request a refundContact our customer support bot to walk you through the rest of the process.
  • How to turn off auto-funding for pre-orders and subscriptions

    Learning how to avoid fraudulent credit card charges can prevent you from needing a refund in the first place. This will take a few minutes. If you turn off auto-funding for pre-orders and subscriptions, you can manage your reminders manually or create tasks using apps like Google Calendar.

  • Launch the PlayStation app.
  • Go to the PlayStation Store by tapping the shopping bag icon at the bottom of the homepage. psapp-turnoff-auto-1 psapp-turnoff-auto-21
  • Tap hamburger button (three horizontal lines) > payment methodFor security reasons, you may need to log in again. psapp-turnoff-auto-3 psapp-turnoff-auto-4
  • Scroll down to “Automatically add funds to renew subscriptions or pay for pre-ordered content” and turn off that slider.
  • mistakes happen

    Mistakes can happen with any purchase, but getting your money back should always be a priority. And while we’re waiting for you to come back, relax with our favorite streaming device while we want to keep ourselves busy on the TV with some streamed games. please.

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